A year ago I was explaining to my wife that I had changed my job title from Founder of SAM Learning (factual but boring) to Chief of Crazy Ideas. Maxine immediately insisted on an additional qualifier, namely ‘Chief of Crazy Ideas … within a sound financial framework’.
She argued, quite correctly, that she is a valid stakeholder in my more crazy business decisions on the grounds that she rather likes our family home and would like to be able to continue living there. By the same logic, maybe I should consult the kids too?
So – with Maxine and the kids in mind – I want to explain SAM Learning’s recent decision to introduce a 30-day money-back guarantee. Simply put, the reasons are as follows:
- Of course, a money-back guarantee reflects our absolute confidence in our multi-award winning product and service delivery.
- Secondly, it’s a good way to reassure schools adopting our new Targeted Intervention framework.
- Thirdly, we have found it’s really important for successful implementation of SAM Learning that schools get up and running quickly. A money-back guarantee is therefore a way to hold our internal team’s feet to the fire to ensure schools have a great experience in their first 30 days.
- And finally, we want to give schools and academies every confidence when purchasing from us.
That’s a pretty compelling list you might think. But here’s the real challenge …
How am I going to tell Maxine … ?
SAM Learning’s 30-day money-back guarantee works as follows
If for any reason you’re not happy, simply notify us within 30 days of purchase to receive a full refund. Please note: the risk-free period is not available for purchases between Easter and 31 May; however, if the 30-day period includes a school holiday, we will extend the risk-free period to give schools the extra time. The risk-free period is available for new SAM Learning subscribers. The risk-free period is also available for schools renewing existing subscriptions who agree to work towards the Targeted Intervention Quality Award, in which case the 30 days runs from the date of your Targeted Intervention Strategic Planning call.”
For more information on our 30-day money-back guarantee or to request a 15 minute demonstration please call 0845 130 4160 or click here: https://www.samlearning.com/demo/
Chief of Crazy Ideas, SAM Learning Group
10 May 2017