The problem of blank or grey screens in Revise exercises is because Java is not installed on your computer. To fix the problem, simply install Java by following the instructions at: www.samlearning.com/help/JavaInstall.html.

At the end of a revision exercise you must click the done button for your score to be displayed on your screen and your progress to be saved. Occasionally your security settings may be set in such a way that nothing happens when you click on the done button. This is a particular problem for some users of the Norton Internet Security software suite.

If you have Norton Internet Security running please Click Here for a resolution to the problem. If you are not running Norton Internet Security but are still having this problem it is likely that you have some other firewall or pop-up blocking software which is interfering with the functionality of the drag and drop exercises, if you are unable to work out where these settings may be please contact our customer support team.

There are several reasons why this may be the case:

	Learner accounts haven't been created
	Cookies are not enabled on browser
	SAM Learning Family cookie does not exist
	SAM Learning Family cookie is corrupt and needs to be deleted and retrieved

	Learner accounts haven't been created
	You must create individual Learner accounts before you get access to the material. Click on the green Add Learner button on the left hand side of the SamAtHome homepage.
	Cookies are not enabled on browser
	Please ensure that Cookies have been enabled on your browser by following the instructions at www.samlearning.com/help/enable_cookies.html.
	SAM Learning Family cookie does not exist
	Find the email you received when you first subscribed. The Technical Problems section contains a URL that will allow you to retrieve your Family Cookie. Copy and paste the whole URL - careful, as it may be arranged over 2 lines - into the Address line of your browser and press Enter on your keyboard. If you cannot find the email you received when you first subscribed, go to www.samlearning.com/SAH and enter your details. We will send another email.
	SAM Learning Family cookie is corrupt and needs to be deleted and retrieved
	Delete all existing Samlearning cookies by following the instructions at www.samlearning.com/help/del_cookies.html.

Cookies are not enabled on your browser. Enable this setting by following the instructions here: www.samlearning.com/help/enable_cookies.html

Some networks use a Proxy Server to cache frequently accessed Internet sites to reduce the amount of Internet traffic on the network. This can result in students inadvertently accessing each other's accounts. Students who are having this problem should 'refresh' the page, which will usually give them the correct page.

To avoid the problem completely it's best to disable proxy server caching of www.samlearning.com. The local caching of the web browser should provide enough performance gain by itself without extra caching by the proxy server.

Most proxy servers will have an option to disable caching for a list of domains. For example with the Apache proxy server, you need to locate the line in the configuration file (usually called httpd.conf) that starts NoCache. Alter this line so it reads: "NoCache samlearning.com".

If you are not sure how to disable caching of SAM Learning on your own proxy server please contact your proxy server provider.

Within a subject the same grade boundaries (or level boundaries) are used for every Exam Practice exercise irrespective of level of difficulty. This shows Learners their strong and weak topics.

From a teacher?s perspective, the level or grade given for an individual Exam Practice will be too high for a low-level topic and too low for a high-level topic. When looking for an indicator of overall performance you should not focus on an individual result but on aggregate results across a range of Exam Practice exercises and Exam Papers.

Our grade boundaries (or level boundaries) reflect Exam Board grade boundaries or SATs level boundaries. In GCSE Maths a different set of grade boundaries is used for Lower/Intermediate Tier to the grade boundaries used for Higher Tier.